Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.
Below are some of the NetBackup status error codes from Status Code 6 to Status Code 10 which may be received while using the Symantec NetBackup tool.
NetBackup status code: 6
Message: the backup failed to back up the requested files
Explanation: Errors caused the user backup to fail.
Recommended Action: Do the following as appropriate:
■ Verify that you have read access to the files. Check the status or the progress
log on the client for messages on why the backup failed. Correct problems and
retry the backup.
■ The following information applies only to Windows clients:
Verify that the account used to start the NetBackup Client service has read
access to the files.
■ The following information applies only to Macintosh clients:
This code can be due to multiple backups being tried simultaneously on the
Some possible solutions are as follows:
■ Adjust the backup schedules.
■ If the client is only in one policy, set the policy attribute, Limit jobs per
policy, to 1.
■ Set the NetBackup global attribute, Maximum jobs per client, to 1 (note
that this limits all clients in all policies).
■ For a UNIX or Linux database extension client (for example, NetBackup for
Oracle), this status code can indicate a problem with the script that controls
Check the progress report on the client for a message such as
Script exited with status code = number
The number varies. The progress log usually names the script.
Check the script for problems. Also, check that the troubleshooting logs created
by the database extension. See the NetBackup guide that came with the database
extension for information on the scripts and the troubleshooting logs.
NetBackup status code: 7
Message: the archive failed to back up the requested files
Explanation: Errors caused the user archive to fail.
Recommended Action: Verify that you have read access to the files. Check the
progress log or the status on the client for messages on why the archive failed.
Correct problems and retry the archive.
On Windows clients, verify that the account used to start the NetBackup services
has read access to the files.
NetBackup status code: 8
Message: unable to determine the status of rbak
Explanation: On DomainOS clients, rbak is used to do restores. If rbak does not
exit with a status message, NetBackup cannot determine whether the restore
worked or not.
Recommended Action: Check for a new core file to see if rbak quit abnormally.
Check the ps output to see if rbak is hung. If so, cancel it and try again. Check the
progress log for any unusual messages from rbak.
NetBackup status code: 9
Message: a necessary extension package is not installed or not configured properly
Explanation: A NetBackup extension product must be installed and configured
to perform the requested operation.
Recommended Action: Verify that the required extension product is installed
NetBackup status code: 10
Message: allocation failed
Explanation: The system memory allocation fails because of insufficient system
memory available.Apossible cause is that the system is overloaded with too many
processes and not enough physical or virtual memory.
RecommendedAction: Free up memory by terminating any unneeded processes
that consume memory. Add more swap space or physical memory.
Hope this was helpful.
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