Symantec NetBackup status code 161 to status code 165


Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 161 to Status Code 165 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 161
Message: Evaluation software has expired.
Explanation: The time that was allowed for the NetBackup evaluation software
See for ordering information.
Recommended Action: Obtain a licensed copy of NetBackup.

NetBackup status code: 162
Message: incorrect server platform for license
Explanation: The platform identifier in the license key does not match the
platform type on which the key was installed.
RecommendedAction: Ensure that you use a license key that is intended for the
platform on which you plan to install.

NetBackup status code: 163
Message: media block size changed prior resume
Explanation: Status code 163 is an informational message. It indicates that the
media block size was changed before a backup job from the last checkpoint
resumed. Since the media block size must be consistent, the job was restarted
from the beginning.
Recommended Action: Check the Activity Monitor job details for the job ID of
the restarted job.

NetBackup status code: 164
Message: unable to mount media because it is in a DOWN, or otherwise not
Explanation: A restore was tried and the volume required for the restore was in
a DOWN drive in a robot. Or, the slot is empty that should contain the volume.
Recommended Action: Do the following, as appropriate:
¦ If volume is in a DOWN drive, remove it and place it in its designated slot.
Then, retry the restore.
¦ If the volume is in the wrong slot, use a robot inventory option to reconcile
the contents of the robot with the volume configuration.

NetBackup status code: 165
Message: NB image database contains no image fragments for requested backup
id/copy number
Explanation: A restore was tried and NetBackup has no record of the fragments
that are associated with the backup ID that has the files.
Recommended Action: Check the NetBackup Problems report for additional
information about the error. For detailed troubleshooting information, create a
debug log directory for either bpdm or bptm (whichever applies) and retry the
operation. Check the resulting debug log.

Hope this was helpful.

SQLServerF1 Team
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