Symantec NetBackup status code 91 to status code 95


Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 91 to Status Code 95 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 91
Message: fatal NB media database error
Explanation: The tape manager (bptm) received an error while it read or updated
its media catalog.
Recommended Action: Do the following, as appropriate:
¦ Check the All Log Entries report for more information.
¦ Check the NetBackup Media Lists report to see if the catalog is intact. If the
catalog is not intact, you may want to reload it from the latest NetBackup
catalog backup volume.
¦ Verify that the disk partition on which the catalog resides has enough space.
¦ If these actions do not explain the problem, check the NetBackup Problems
¦ For detailed troubleshooting information, create a bptm debug log directory
on the server and retry the operation. Check the resulting debug log file.
¦ Contact customer support and send appropriate problem and debug log

NetBackup status code: 92
Message: media manager detected image that was not in tar format
Explanation: When you performed a restore, the tape manager (bptm) or disk
manager (bpdm) did not find a tar header at the offset it expected.
Recommended Action: Do the following, as appropriate:
¦ Perform a bpverify of the affected image to determine if it is written correctly.
¦ Check the NetBackup Problems report for additional information about the
¦ Verify the Media and Device Management and system configuration for the
For example, on some UNIX and Linux systems if you do not configure the
drive for variable-mode block size writes, the backup images that write to the
media produce this error when you attempt to restore the image.
The following sequence of events occurs:
¦ Backup succeeds.
¦ Verify succeeds.
¦ Restore fails.

NetBackup status code: 93
Message: media manager found wrong tape in drive
Explanation: When you load a volume for a backup or restore, the tape manager
(bptm) found a volume that loaded without the expected tape header. This error
may mean that volumes in a robot are not in the slots that are indicated in the
Media and Device Management volume configuration.
Recommended Action: Do the following, as appropriate:
¦ If the volume is in a robot and the robot supports bar codes, perform a Compare
Contents with Volume Configuration robot inventory (on Windows) or
Comparerobotcontentswithvolumeconfiguration robot inventory (on UNIX
and Linux). The resulting report shows the media ID that was found and
validates its slot number with what is in the volume configuration. Then, either
change the physical location in the robot or change the volume configuration
to show the correct slot.
¦ If the volume was mounted on a nonrobotic drive, verify that the correct volume
was mounted and assigned.

NetBackup status code: 94
Message: cannot position to correct image
Explanation: The tape manager (bptm) searched for a backup image to restore
but did not find the correct backup ID at the expected position on the volume.
This error can indicate a drive hardware problem.
Recommended Action: Do the following, as appropriate:
¦ Try the restore on another drive if possible.
¦ For additional information, check the following:
¦ NetBackup Problems report to determine the device or volume that caused
the error
¦ System and error logs for the system (UNIX and Linux)
¦ Event Viewer Application and System logs (Windows)
¦ For detailed troubleshooting information, create a debug log directory for bptm
and retry the operation. Check the resulting debug log files.

NetBackup status code: 95
Message: media id is not assigned to this host in the EMM database
Explanation: An operation was requested on a media ID for which NetBackup
does not have a record assigned to the requesting server. An example is using
bpmedia to suspend or freeze a media ID that does not exist or is not assigned to
the requesting server.
RecommendedAction: Run a NetBackup Media List report to determine the valid
media IDs and their assigned hosts. Then, retry the command with a valid media
ID and assigned host.

Hope this was helpful.

SQLServerF1 Team
In-Depth Blogs on SQL Server, Information about NetBackup status codes, SQL Server Frequently asked questions, SQL Server Trainings.


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