Symantec NetBackup status code 823 to status code 832


Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 823 to Status Code 832 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 823
Message: no BRMComm to join
Explanation: The job was unable to join the multiplex group. This error is an
internal error.
Recommended Action: Submit a report with the following items.
¦ Unified logging files on the NetBackup server for nbpem (originator ID 116),
nbjm (117), nbrb (118), and PBX (103). All unified logging is written to
/usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs
¦ The following legacy logs:
¦ On the NetBackup master server for bpbrm, bpjobd, bpcompatd, bpdbm, and
¦ On the media server for bpcd, bpbrm, and bptm or bpdm
¦ On the client for bpcd and bpbkar
Legacy logs are in subdirectories under /usr/openv/netbackup/logs/ (UNIX
and Linux) or install_path\Netbackup\logs\ (Windows). If the directories
do not exist, create directories for each of these processes and rerun the job.
¦ Contents of /usr/openv/db/jobs/trylogs (UNIX and Linux) or
install_path\NetBackup\db\jobs\trylogs (Windows).
¦ bpdbjobs output: run bpdbjobs to obtain the state and status of all jobs.

NetBackup status code: 830
Message: drive(s) unavailable or down
Explanation: All configured drive that can be used for this job are down.
One of the following has occurred:
¦ No drives are configured for the media requested for the job.
¦ The job requires an NDMP drive path, but no NDMP drive paths are up or
¦ The job cannot use an NDMP drive path, but these are the only drive paths
that are up or configured for the drive.
Recommended Action: Do the following:
¦ Make sure the drives and drive paths are up and correct for the media that
you configure.
¦ Verify that ltid is running on the required media server, and that the media
server is active for tape.
¦ Use the device monitor to start up the drives paths if they are down.
¦ If the drives are downed again, clean the drives.

NetBackup status code: 831
Message: image has been validated
Explanation: Ajob retry attempt fails because the image from the previous attempt
has already been validated. This error can occur if nbjm shuts down before it
receives the job success status. This status code indicates a timing problem only.
Recommended Action: No corrective action is required.

NetBackup status code: 832
Message: failed to write discover data to a file
Explanation: The Job Manager (nbjm) is unable to write a temporary file in the
netbackup/bin/bpsched.d directory.
Recommended Action: Make sure that the file system is not full.

Hope this was helpful.

SQLServerF1 Team
In-Depth Blogs on SQL Server, Information about NetBackup status codes, SQL Server Frequently asked questions, SQL Server Trainings.


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