Symantec NetBackup status code 811 to status code 819

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Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 811 to Status Code 819 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 811
Message: failed to communicate with resource requester
Explanation: Job manager (nbjm) tries to notify a process (usually bptm) of the
status of a resource it requested. That notification fails because of a communication
problem.
Recommended Action: Do the following, as appropriate:
¦ Verify connectivity between the master and the media server.
¦ Verify Private Branch Exchange (PBX) configuration and permissions. More
information on PBX is available.
See “Resolving PBX problems” in the Troubleshooting Guide.

NetBackup status code: 812
Message: failed to communicate with resource broker
Explanation: Job manager (nbjm) tries to make a request to the resource broker
(nbrb). The request fails because of a communication problem.
Recommended Action: Do the following, as appropriate:
¦ Verify connectivity between the master sever and the EMM server.
¦ Verify Private Branch Exchange (PBX) configuration and permissions. More
information on PBX is available.
See “Resolving PBX problems” in the Troubleshooting Guide.

NetBackup status code: 813
Message: duplicate reference string specified
Explanation: The reference string is the file name specified on the -f option of
the tpreq command. The specified file name on tpreq is already in use by another
tpreq.
Recommended Action: Choose a unique name not already in use.

NetBackup status code: 818
Message: retention level mismatch
Explanation: A job fails with this error code if the retention level of the allocated
media does not match the retention level configured in the policy.
RecommendedAction: Contact NetBackup Technical Support and provide relevant
supporting materials.

NetBackup status code: 819
Message: unable to communicate with JM proxy
Explanation: The job manager cannot communicate with nbproxy.
Recommended Action: Restart the job manager. If the condition persists, please
contact NetBackup Support and provide relevant supporting materials.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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