Symantec NetBackup status code 656 to status code 660

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Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 656 to Status Code 660 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 656
Message: unable to send start synth message to bpcoord
Explanation: This error code is no longer used.
Recommended Action: Contact customer support and send appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 657
Message: unable to accept connection from the reader
Explanation: The bpsynth process was unable to accept the connection from the
bptm or the bpdm reader process that runs on the media server.
Recommended Action: Examine the NetBackup error log for any errors that
bpsynth and bptm or the bpdm reader process logged. The message that bpsynth
logged includes the error (errno) reported by the system call. Refer to the debug
logs for bpsynth on the master server and bptm or the bpdm process on the media
servers for more information. Ensure that network connectivity exists between
the master and the media servers. If the problem persists, contact customer
support and send appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 658
Message: unable to accept connection from the writer
Explanation: The bpsynth process was unable to accept the connection from the
bptm or the bpdm writer process that runs on the media server.
Recommended Action: Examine the NetBackup error log for any errors that
bpsynth and the bptm or the bpdm writer process logged. The message that bpsynth
logged includes the error (errno) reported by the system call. Also refer to the
debug logs for bpsynth on the master server and bptm or the bpdm process on the
media server for more information. Ensure that network connectivity exists
between the master and the media servers. If the problem persists, contact
customer support and send appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 659
Message: unable to send a message to the writer child process
Explanation: The bpsynth process was unable to send the message that contains
the following to the bptm or the bpdm writer: the hostname and the port number
of the bptm or the bpdm reader.
Recommended Action: Examine the NetBackup error log for any errors that
bpsynth and the bptm or the bpdm writer process logged. Refer to the following
for more information: the debug logs for bpsynth on the master server and the
bptm or the bpdm process on the media server. Ensure that network connectivity
exists between the master and the media servers. If the problem persists, contact
customer support and send appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 660
Message: a synthetic backup request for media resources failed
Explanation: The request for resources failed due to an internal NetBackup error.
Recommended Action: Create logs as explained in the following topic:
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.
Rerun the job and send the logs to customer support.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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