Symantec NetBackup status code 631 to status code 635

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Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 631 to Status Code 635 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 631
Message: received an error from bptm request to suspend media
Explanation: The bpsynth process was unable to suspend a media that contained
one or more images to be synthesized. A message in the bpsynth legacy log lists
the media IDs to be suspended. The bpsynth log also includes a failure message
to indicate which particular media in the list was not suspended. media (ordinal)
indicates the unsuspended media by means of its order in the list. For example,
if the unsuspended media was the second media in the list, the failure message
says media (1).
RecommendedAction: Examine the bptm debug log for more information on the
reason for the suspend failure. The bpsynth process ignores this error and
continues to process. It has the potential to fail later if the media with the images
to be read gets assigned to another backup or restore job. If the synthetic backup
job fails, fix the condition that lead to the suspend failure and retry the job.

NetBackup status code: 632
Message: received an error from bptm request to un-suspend media
Explanation: The bpsynth process was unable to un-suspend a media that it
suspended at the start of the synthetic backup job. A message in the bpsynth
legacy log lists the media IDs to be un-suspended. The bpsynth log also includes
a failure message to indicate which particular media in the list was not
un-suspended. media (ordinal) indicates the media by means of its order in the
list. For example, if the media that was not un-suspended was the second media
in the list, the failure message says media (1).
Recommended Action: Look at the debug log for the bptm process on the media
server for an explanation of the un-suspend failure and the media ID. Try to
un-suspend the tape manually by using the bpmedia command.

NetBackup status code: 633
Message: unable to listen and register service via vnetd
Explanation: This error code is no longer used.
Recommended Action: Submit a problem report along with appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 634
Message: no drives available to start the writer process
Explanation: The bpsynth process cannot start the synthetic backup job because
no drives were available in the target storage unit for the writer. The storage unit
may be in use by a restore or another synthetic backup job.
RecommendedAction: Ensure that the target storage unit that is configured for
the synthetic backup schedule has an available drive to write the synthetic backup
image.

NetBackup status code: 635
Message: unable to register handle with the reactor
Explanation: Unable to register a handle with the ACE reactor to monitor events
on the handle. This error can occur in bpsynth.
Recommended Action: Examine NetBackup error log for any errors that were
logged for the job. Refer to the debug logs for bpsynth for more information. Retry
the synthetic backup job. If the problem persists, contact customer support and
send the appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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