Symantec NetBackup status code 626 to status code 630

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Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 626 to Status Code 630 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 626
Message: data un-marshalling error
Explanation: Problems were encountered in the parsing of the messages that
bpsynth received. This error should not occur.
RecommendedAction: Contact customer support and send the appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 627
Message: unexpected message received from bpsynth
Explanation: This error code is no longer used.
Recommended Action: Submit a problem report along with appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 628
Message: insufficient data received
Explanation: This error occurs in the following situation: partial data is read
from the input socket and cannot be parsed until the remaining data that comprises
the message is read. The lower layers encounter this error; it should not cause a
process to be terminated.
Recommended Action: If this error causes the bpsynth binary to hang or
malfunction, contact customer support and send appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 629
Message: no message was received from bptm
Explanation: This error is returned when no message is received from bptm
process in response to the command or query executed by using bptm.
RecommendedAction: Look for additional error messages in the following logs:
the NetBackup error log and the debug logs for bpsynth on the master server and
bptm on the media server. A system condition (insufficient memory, file system
full, insufficient swap space) on the media server may prevent the bptm process
from sending the response. Verify the network connectivity between the master
and the media server. If no explanation is found for the failure and the problem
persists, contact customer support and send appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 630
Message: unexpected message was received from bptm
Explanation: This error code is no longer used.
Recommended Action: Contact customer support and send appropriate logs.
A complete list of required logs and configuration information is available.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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