Symantec NetBackup status code 621 to status code 625

SQLServerF1

Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 621 to Status Code 625 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 621
Message: unable to connect to bpcoord
Explanation: This error code is no longer used.
Recommended Action: Submit a problem report along with appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 622
Message: connection to the peer process does not exist
Explanation: The underlying connection to the peer bptm or bpdm process does
not exist. This error should not occur.
Recommended Action: Contact customer support and send appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 623
Message: execution of a command in a forked process failed
Explanation: The failure normally occurs during the execution of a command on
a media server through bpcd. Examine the NetBackup error log for additional
error messages. Also refer to the debug logs for bpsynth (on the master server)
and bpcd (on the media server) to get an explanation of the failure. A common
cause of the failure is insufficient memory, file system full, or insufficient swap
space.
RecommendedAction: Retry the job and if the problem persists, contact customer
support and send appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 624
Message: unable to send a start command to a reader or a writer process on media
server
Explanation: The bpsynth process is unable to send a command to the bptm or
the bpdm process on the media server.
Recommended Action: Ensure that network connectivity exists between the
master and the media server. Look for additional error messages in the NetBackup
error log. More detailed information is present in the debug logs for bpsynth (on
master server) and bptm or bpdm on the media server. If the problem persists,
contact customer support and send appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 625
Message: data marshalling error
Explanation: Problems were encountered while sending data over the connection.
This error should not occur.
Recommended Action: Contact customer support and send appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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