Symantec NetBackup status code 611 to status code 615

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Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 611 to Status Code 615 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 611
Message: no connection to reader
Explanation: A connection to the bptm or the bpdm reader process does not exist
to communicate with the reader.
Recommended Action: This error should not occur. Submit a problem report
along with the appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 612
Message: cannot send extents to bpsynth
Explanation: This error code is no longer used.
Recommended Action: Submit a problem report along with appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 613
Message: cannot connect to read media server
Explanation: The bpsynth process was unable to connect to the media server to
read a backup image.
Recommended Action: Ensure that network connectivity exists between the
master server and the specified media server. Examine the NetBackup error log
for any error messages that bpsynth logged. For more information, refer to the
debug logs for bpsynth on the master server and bpcd and bptm or bpdm on the
media server.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 614
Message: cannot start reader on the media server
Explanation: The bpsynth process was unable to start the bptm or the bpdm process
to read a backup image to be synthesized.
Recommended Action: Do the following, as appropriate:
¦ Examine the NetBackup error log for any errors that bpsynth logged. For more
information, refer to the following debug logs: for bpsynth on the master server
and for bpcd and bptm or bpdm on the media server. Ensure that the bptm or
the bpdm binaries on the media server are executable and are not corrupt. Try
running bptm or bpdm commands locally on the media server to ensure that
the binary is executable and not corrupt. For instance, you can run the following
command
/bp/bin/bptm -count -rn 0 -rt 8
where robot number is 0 and the robot type is 8. The robot type that
corresponds to the robot number can be taken from the command line that is
logged in the debug log for bptm. This command displays the counts for the
up, shared, and assigned drives in the robot.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 615
Message: internal error 615
Explanation: This error code is no longer used.
Recommended Action: Submit a problem report along with appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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