Symantec NetBackup status code 526 to status code 601

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Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 526 to Status Code 601 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 526
Message: bpjava authentication service connection failed
Explanation: Cannot connect to the bpjava authentication service via NetBackup
PBX at port 1556 (default).
Recommended Action: Do the following, as appropriate:
¦ Check that the PBX service or daemon has been started on the server and that
NetBackup services are running.
¦ If the target server is running a release of NetBackup earlier than 7.0.1, the
Java GUI attempts a further connection via the VNETD port 13724. No action
is required.
¦ Check if the Java GUI properties (java/nbj.conf) have been set up to connect
to a PBX port other than 1556.

NetBackup status code: 527
Message: bpjava user service connection if connection to pbx on port 1556 fails
Explanation: Unable to connect to the bpjava user service using NetBackup PBX
at port 1556 (default).
Recommended Action: Do the following, as appropriate:
¦ Check that the PBX service or daemon has been started on the server and that
NetBackup services are running.
¦ If the target server is running a release of NetBackup earlier than 7.0.1, the
Java GUI attempts a further connection via the VNETD port 13724. No action
is required.
¦ Check if the Java GUI properties (java/nbj.conf) have been modified to
attempt a PBX port other than 1556.

NetBackup status code: 600
Message: an exception condition occurred
Explanation: The synthetic backup job encountered an exception condition.
Recommended Action: Contact customer support and send appropriate debug
logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

NetBackup status code: 601
Message: unable to open listen socket
Explanation: The bpsynth process cannot open a socket to listen for incoming
connections from the bptm or the bpdm processes that were started for the
following: for reading backup images or for writing the synthetic image on the
media servers.
RecommendedAction: Check the OS error that was reported in the error message,
which bpsynth logged in the NetBackup error log. This error helps to diagnose
the problem. Ensure that the bpsynth binary matches the installed NetBackup
version. Retry the synthetic backup job. If the problem persists, contact customer
support and provide the appropriate logs.
A complete list of required logs and configuration information is available.
See “Logs to accompany problem reports for synthetic backups” in the
Troubleshooting Guide.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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