Symantec NetBackup status code 511 to status code 514

SQLServerF1

Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 511 to Status Code 514 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 511
Message: NB-Java application server interface error.
Explanation: In some instances, this message concludes with
Check the log file for more details.
This generic error for all non-socket IO/connection-broken related errors (status
code 507) can occur when data is processed from the NetBackup-Java
authentication or user services. The Java exception provides some additional
detail about the error.
This error usually results from system or network problems.
Recommended Action: Do the following, as appropriate:
¦ If the problem persists, restart the NetBackup-Java interface and try again.
¦ If the problem still persists, enable detailed debug logging as explained in the
following topic:
See “Setting debug logging to a higher level” in the Troubleshooting Guide.
¦ Restart the NetBackup-Java interface and examine the logs.
The error is probably the result of a system resource issue. When detailed debug
logging is enabled, the details can be retrieved from the bpjava-msvc,
bpjava-susvc, or bpjava-usvc log files.

NetBackup status code: 512
Message: Internal error – a bad status packet was returned by NB-Java application
server that did not contain an exit status code.
Explanation: The NetBackup-Java authentication or user service returned a data
packet that indicated an error, but no status code or error message was contained
within it.
Recommended Action: Do the following, as appropriate:
¦ If the problem persists, restart the NetBackup-Java interface and try again.
¦ If the problem still persists, enable detailed debug logging as explained in the
following topic:
See “Setting debug logging to a higher level” in the Troubleshooting Guide.
¦ Restart the NetBackup-Java interface and examine the logs.
The error is probably the result of a system resource issue. When detailed debug
logging is enabled, the details can be retrieved from the bpjava-msvc,
bpjava-susvc, or bpjava-usvc log files.

NetBackup status code: 513
Message: bpjava-msvc: the client is not compatible with this server version
(server_version).
Explanation: The NetBackup-Java application server (on the remote host you log
in to) is not the same version as the NetBackup-Java interface on your local host.
The two are therefore incompatible.
Recommended Action: Do the following, as appropriate:
¦ Log in to a different NetBackup remote host.
¦ Upgrade the NetBackup software on either of the following: the computer that
is specified in the logon dialog box or the local host where you started the
NetBackup Java interface.

NetBackup status code: 514
Message: NB-Java: bpjava-msvc is not compatible with this application version
(application_version). You may try logon to a different NetBackup host or exit the
application. The remote NetBackup host has to be configured with the same version
of NetBackup as the host you started the application on.
Explanation: In some instances, this message concludes with
Check the log file for more details.
The NetBackup-Java application server (on the remote host you log in to) is not
the same version as the NetBackup-Java interface on your local host. The two are
therefore incompatible.
Recommended Action: Do the following, as appropriate:
¦ Log in to a different NetBackup remote host.
¦ Upgrade the NetBackup software on either of the following: the specified
computer in the logon dialog box or the local host where you started the
NetBackup Java interface.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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