Symantec NetBackup status code 51 to status code 56


Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 51 to Status Code 56 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 51
Message: timed out waiting for database information
Explanation: The catalog process did not respond within five minutes.
Recommended Action: Do the following, as appropriate:
Verify that the NetBackup database manager service or daemon is running.
Verify that the file system that contains the NetBackup catalogs has enough
Create bpbrm and bpdbm debug log directories on the server and retry the
Look in the debug log files to find more information on the problem.

NetBackup status code: 52
Message: timed out waiting for media manager to mount volume
Explanation: The requested volume was not mounted before the timeout expired.
This error can also occur if the volume is a cleaning tape but was not specified as
a cleaning tape.
Another possible cause: the last available drive has a mount request for a
non-backup (such as a restore). Then a backup that requires the same drive is
initiated before the mount completes. This error is due to the drive not being
reported as busy until the mount completes.
Recommended Action: Do the following, as appropriate:
Verify that the requested volume is available and an appropriate drive is ready
and in the UP state.
If this error occurs during a read operation (restore, duplicate, verify), the
drives could be busy. Increase the timeout for the media mount that the
NetBackup global attribute specifies, to allow more time to mount and position
the media.
Verify that the tape is not a cleaning tape that is configured as a regular volume.
Whenan Automated Cartridge System controls the robot, verify that the ACSLS
system is up.
If it is an initial installation, a procedure is available.
See “Troubleshooting configuration problems” in the Troubleshooting Guide.
On Windows, check the Event Viewer Application log for the error messages
that indicate why the tape mount did not complete. On UNIX and Linux, check
the system log.

NetBackup status code: 53
Message: backup restore manager failed to read the file list
Explanation: The backup and restore manager (bpbrm) did not read the list of
files to back up or restore.
RecommendedAction: Verify that the server software was installed correctly on
all NetBackup servers. If that is not the problem, do the following:
Create bpbrm debug log directories on the server.
On a UNIX or Linux NetBackup server, add the VERBOSE option to the bp.conf
file. On a Windows NetBackup server, set the Global logging level option on
the Logging tab in the Master Server Properties dialog box.
To display this dialog box, refer to the following topic:
See “Using the Host Properties window to access configuration settings” in
the Troubleshooting Guide.
Increase the unified logging levels by using the vxlogcfgcommandas explained
in the following procedure:
See “About unified logging” in the Troubleshooting Guide.
Retry the operation and check the resulting debug logs for detailed
troubleshooting information.

NetBackup status code: 54
Message: timed out connecting to client
Explanation: The server did not complete the connection to the client. The accept
system or winsock call timed out after 60 seconds.
Some third-party software packages (for example, a personal firewall product)
can affect the TCP/IP stack in Windows. This action can cause a loss of connection
between the NetBackup server and the bpcd process on the client. NetBackup tries
to set SO_REUSEADDR (allow local address reuse) on the inbound socket
connection so that the port can be handed off from bpinetd.exe (the NetBackup
Client Service) to bpcd.exe. Some products may not allow this functionality due
to the various methods that can be used to violate system security.

NetBackup status code: 55
Message: permission denied by client during rcmd
Explanation: The UNIX or Linux client does not have the server’s name in its
/.rhosts file.
RecommendedAction: Add the server name to the /.rhosts file on the UNIX or
Linux client.

NetBackup status code: 56
Message: client’s network is unreachable
Explanation: An error reported that the client could not reach the host
(WSAENETUNREACH on Windows or ENETUNREACH on UNIX and Linux) on a
system call.
RecommendedAction: Try to ping the client from the server. Check the IP address
for the client. If you still have problems, talk to your network administrator.

Hope this was helpful.

SQLServerF1 Team
In-Depth Blogs on SQL Server, Information about NetBackup status codes, SQL Server Frequently asked questions, SQL Server Trainings.


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