Symantec NetBackup status code 501 to status code 505

SQLServerF1

Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 501 to Status Code 505 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 501
Message: You are not authorized to use this application.
Explanation: The user is not authorized to use one of the NetBackup Java
Administration utilities on the host that is specified in the login dialog box.
Recommended Action: Check the auth.conf file on the host that is specified in
the NetBackup-Java login dialog box for the proper authorization. If the auth.conf
file does not exist, it must be created with the proper entry for this user name.
More details on the auth.conf file are available.
See NetBackup Administrator’s Guide, Volume I.

NetBackup status code: 502
Message: No authorization entry exists in the auth.conf file for user name
username. None of the NB-Java applications are available to you.
Explanation: The user name is not authorized to use any NetBackup-Java
applications on the host that is specified in the logon dialog box.
Recommended Action: Check the auth.conf file on the computer (host name)
specified in the NetBackup-Java logon dialog box for the proper authorization. If
the file does not exist, create it with the proper entry for this user name. More
details on the auth.conf file are available.
See NetBackup Administrator’s Guide, Volume I.

NetBackup status code: 503
Message: Invalid username.
Explanation: For UNIX and Linux host logon, the NetBackup Java application
server on the host where the logon is requested does not recognize the user name.
For Windows host logon, the NetBackup-Java authentication service on the host
where the logon is requested does not have sufficient privileges to grant the
request.
Recommended Action: Do the following, as appropriate:
¦ For UNIX and Linux hosts: the user name must be a valid user name in the
passwd file on the host that is specified in the logon dialog box.
¦ For Windows hosts: refer to the LogonUser function in the section titled
Client/Server Access Control Functions of the Windows Platform Software
Developer’s Kit to determine the required privileges.

NetBackup status code: 504
Message: Incorrect password.
Explanation: For logon to a UNIX or Linux host, the user name is recognized on
the host where the logon is requested, but the supplied password is incorrect.
For logon to a Windows host, the attempt to log in the user failed. The failure can
be due to an unrecognized user in the specified domain.
Recommended Action: Do the following, as appropriate:
¦ Enter the correct password.
¦ On Windows hosts: The exact error can be found in the bpjava-msvc log file.
For more details, refer to the LogonUser function in the section Client/Server
Access Control Functions of the Windows Platform Software Developer’s Kit.

NetBackup status code: 505
Message: Can not connect to the NB-Java authentication service on host on the
configured port – (port_number). Check the log file for more details.
Explanation: The initial connection from the NetBackup-Java interface to its
authentication service on (host) was on the configured_port_number that was
mentioned in the error message. Either the port is in use by another application
or the NetBackup-Java interface and its application server are not configured with
the same port. The default port is 13722. The NetBackupAdministrationConsole
log file should contain more detail about this error.
Recommended Action: Do the following, as appropriate:
¦ On UNIX and Linux, compare the bpjava-msvc entry in the /etc/services
file with the BPJAVA_PORT entry in the /usr/openv/java/nbj.conf file
On Windows, compare the bpjava-msvc entry in the
%systemroot%\system32\drivers\etc\services file with the
install_path\java\setconf.bat file (Windows). The entries must match.
¦ Ensure that no other application uses the port that is configured for the
NetBackup-Java interface.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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