Symantec NetBackup status code 336 to status code 340

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Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 336 to Status Code 340 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 336
Message: failure occurred while updating session information
Explanation: Vault cannot update the session files. It is an internal error.
Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 337
Message: failure occurred while updating the eject.mstr file
Explanation: Vault cannot update the eject list file. It is an internal error.
Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 338
Message: vault eject timed out
Explanation: This error occurs when a problem exists with the robot.
Recommended Action: Do the following, as appropriate:
¦ Remove the media from the MAP if it is already full.
¦ Make sure that the MAP is closed properly.

NetBackup status code: 339
Message: vault configuration file format error
Explanation: The Vault configuration file is malformed. Unless the file has been
manually modified, this error is internal. Note that the Vault configuration file
is located at install_path/netbackup/db/vault/vault.xml.
Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 340
Message: vault configuration tag not found
Explanation: An optional attribute may not appear in the Vault configuration
file. This internal error generally does not cause problems in Vault’s operation.
Note that the Vault configuration file is located at
install_path/netbackup/db/vault/vault.xml.
RecommendedAction: If Vault’s operation is affected, contact customer support
and send appropriate logs.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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