Symantec NetBackup status code 331 to status code 335

SQLServerF1

Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 331 to Status Code 335 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 331
Message: invalid container description
Explanation: This error occurs while adding a container record to the container
database. The container description is found invalid. Note that the container
database exists in file cntrDB, which is located at
install_path/netbackup/vault/sessions/cntrDB.
RecommendedAction: Verify that the string size of the container description is
a maximum of 25 characters long.

NetBackup status code: 332
Message: error getting information from EMM database
Explanation: This error can occur while the backup process communicates with
the EMM database to retrieve some information.
Recommended Action: Do the following, as appropriate:
¦ On UNIX and Linux, verify that the NetBackup Volume Manager (vmd) is
running. On Windows, verify that the NetBackup Volume Manager service is
running.
¦ See the process-specific error log directory for more details.
UNIX and Linux: /usr/openv/netbackup/logs/process_name
Windows: install_path\NetBackup\logs\process_name
For example, if you get this error while running a Vault command (such as
vltcontainers or vltopmenu), look at the following logs to learn why:
/usr/openv/netbackup/logs/vault

NetBackup status code: 333
Message: error getting information from media manager command line
Explanation: This error occurs when Vault cannot retrieve robot information
such as map information, volume information, library status, and so on. It is an
internal error.
Recommended Action: Contact customer support and send appropriate logs.

NetBackup status code: 334
Message: unable to receive response from robot; robot not ready
Explanation: This error occurs when a problem exists with the robot.
Recommended Action: Ensure that all Media and Device Management daemons
are running or the robot is live and up.

NetBackup status code: 335
Message: failure occurred while suspending media for eject
Explanation: This error occurs when Vault cannot suspend the media. It is an
internal error.
Recommended Action: Contact customer support and send appropriate logs.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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