Symantec NetBackup status code 216 to status code 220

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Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 216 to Status Code 220 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 216
Message: failed reading retention database information
Explanation: During its periodic checking of the NetBackup configuration, nbpem
did not read the list of retention levels and values.
Recommended Action: Do the following, as appropriate:
¦ Ona UNIX or Linux master server, verify that the NetBackup database manager
(bpdbm) process is running. On a Windows master server, verify that the
NetBackup Database Manager service is running.
¦ For detailed troubleshooting information, create a debug log directory for
bpdbm on the master server.
Increase the logging level for nbpem by using the vxlogcfg command as
described in the following topic:
See “About unified logging” in the Troubleshooting Guide.
Retry the operation and check the resulting logs.

NetBackup status code: 217
Message: failed reading storage unit database information
Explanation: During its periodic checking of the NetBackup configuration, nbpem
did not read the storage unit configuration.
Recommended Action: Do the following, as appropriate:
¦ Ona UNIX or Linux server, verify that the NetBackup database manager (bpdbm)
process is running. On a Windows server, verify that the NetBackup Database
Manager service is running.
¦ Try to view the storage unit configuration by using the NetBackup
administration interface.
¦ For detailed troubleshooting information, create debug logs for nbproxy and
bpdbm on the master server and retry the operation. Check the resulting debug
logs. Also check the nbpem logs by using the vxlogview command.
Ensure that the correct master server is specified for the connection.

NetBackup status code: 218
Message: failed reading policy database information
Explanation: During the periodic checking of the NetBackup configuration, nbpem
did not read the backup policy configuration.
Recommended Action: Do the following, as appropriate:
¦ On a UNIX or Linux server, verify that the NetBackup Database Manager
(bpdbm) process is running. On a Windows server, verify that the NetBackup
Database Manager service is running.
¦ Try to view the policy configuration by using the NetBackup administration
interface.
¦ For detailed troubleshooting information, create debug log directories for
nbproxy and bpdbm on the master server and retry the operation. Check the
resulting debug logs. Also check the nbpem logs by using the vxlogview
command.
Ensure that the correct master server is specified for the connection.

NetBackup status code: 219
Message: the required storage unit is unavailable
Explanation: The policy or schedule for the backup requires a specific storage
unit, which is currently unavailable. This error also occurs for other tries to use
the storage unit within the current backup session.
Recommended Action: Look in the Job Details window for the failed job.
¦ Verify that the schedule specifies the correct storage unit and the storage unit
exists.
¦ Verify that the following devices are running: the Media Manager device
daemon (ltid) (UNIX or Linux server) or the NetBackup Device Manager service
(Windows server). Use bpps on UNIX and Linux and the Activity Monitor on
Windows or the Services application in the Windows Control Panel.
¦ Verify the following attribute settings:
¦ For a disk storage unit, Maximum concurrent jobs is not set to 0.
For a Media Manager storage unit, the Maximum concurrent drives
attribute is not set to 0.
¦ If the storage unit is a tape, verify that at least one of the drives is in the UP
state. Use the Device Monitor.
¦ Verify that the robot number and host in the storage unit configuration match
what is specified in the Media and Device Management device configuration.

NetBackup status code: 220
Message: database system error
Explanation: The bpdbm process (UNIX and Linux), or the NetBackup Database
Manager service (Windows) did not create a directory path for its configuration
catalogs. This error is due to a system call failure, which is usually due to a
permission problem or an out of space condition.
Recommended Action: Create a debug log directory for bpdbm. Increase the
logging level for the diagnostic and debug logs for nbemm.
Use the vxlogcfg command as explained in the following topic:
See “About unified logging” in the Troubleshooting Guide.
Retry the operation and check the resulting logs for information.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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