Symantec NetBackup status code 212 to status code 215


Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 212 to Status Code 215 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 212
Message: error sending information on message queue
Explanation: When a NetBackup process tries to attach to an already existing
internal message queue construct for inter-process communication, an error
occurs. This error indicates a problem on the master server. On UNIX and Linux
systems, this error may be due to a lack of system resources for System V
inter-process communication.
Recommended Action: Create debug log directories on the master server and
retry the operation. Then, determine the type of system failure by examining the
logs. Start with the bprd debug log.
On UNIX and Linux servers, also, gather the output of the ipcs -a command to
see what system resources are currently in use.

NetBackup status code: 213
Message: no storage units available for use
Explanation: The NetBackup resource broker (nbrb) did not find any storage units
available for use. Either all storage units are unavailable or all storage units are
configured for On demand only. In addition, the policy and schedule does not
require a specific storage unit.
Recommended Action: Do the following, as appropriate:
¦ Examine the Backup Status and All Log Entries report for the appropriate time
period to determine the policy or schedule that received the error.
¦ Verify that the media server has not been deactivated for the storage unit or
units that are unavailable.
¦ Verify that the storage unit’s drives are not down.
¦ Verify the following attribute settings for all storage units:
¦ For disk storage units, the Maximum concurrent jobs is not set to 0
¦ For Media Manager storage units, the Maximum concurrent write drives
is not set to 0
¦ Verify that the robot number and host name in the storage unit configuration
matches the Media and Device Management device configuration.
¦ Determine if all storage units are set to Ondemandonly for a combined policy
and schedule that does not require a specific storage unit. In this case, either
specify a storage unit for the policy and the schedule combination or turn off
On demand only for a storage unit.

NetBackup status code: 215
Message: failed reading global config database information
Explanation: During the periodic checking of the NetBackup configuration,
nbproxy was unable to read the global configuration parameters.
Recommended Action: Do the following, as appropriate:
¦ On UNIX and Linux master servers, verify that the NetBackup database
manager (bpdbm) process is running. On a Windows master server, verify that
the NetBackup Database Manager service is running.
¦ Try to view the global configuration settings by using the NetBackup
administration interface (on UNIX and Linux systems), or by using Host
Properties (on Windows systems).
¦ For detailed troubleshooting information, create debug log directories for
nbproxy and bpdbm on the master server and retry the operation. Check the
resulting debug logs for these processes. Also check the nbpem logs by using
the vxlogview command.

Hope this was helpful.

SQLServerF1 Team
In-Depth Blogs on SQL Server, Information about NetBackup status codes, SQL Server Frequently asked questions, SQL Server Trainings.


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