Symantec NetBackup status code 201 to status code 205

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Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.

Below are some of the NetBackup status error codes from Status Code 201 to Status Code 205 which may be received while using the Symantec NetBackup tool.

NetBackup status code: 201
Message: handshaking failed with server backup restore manager
Explanation: A process on the master server encountered an error when it
communicated with the media host (can be either the master or a media server).
This error means that the master and the media server processes were able to
initiate communication, but were not able to complete them. This problem can
occur during a backup, restore, or media list in a single or a multiple server
configuration.
Recommended Action: Do the following, as appropriate:
¦ Determine the activity that encountered the handshake failure by examining
the NetBackup All Log Entries report for the appropriate time period. If there
are media servers, determine if:
¦ The handshake failure was encountered between the master and a media
server.
or
¦ Only the master server was involved.
¦ If necessary, create the following debug log directories and increase the logging
level:
¦ bpcd on the NetBackup media host (can be either the master or a media
server).
¦ If the error was encountered during a backup operation, increase the logging
level for the diagnostic and debug logs for nbpem, nbjm, and nbrb.
Use the vxlogcfg command as explained in the following procedure:
See “About unified logging” in the Troubleshooting Guide.
¦ If the error was encountered during a restore operation, bprd on the master
server.
¦ If the error was encountered during a media list operation, admin in the
NetBackup logs/admin directory on the master server.
¦ Status code 201 may occur if nbjm fails after connecting to bpbrm or bpmount
but before the policy file list is sent. Examine the nbjm unified log (originator
ID 117) or the bpbrm or the bpmount legacy logs for more detail on the cause
of the error.
Retry the operation and examine the resulting debug logs for information on
why the error occurred.

NetBackup status code: 202
Message: timed out connecting to server backup restore manager
Explanation: A master server process that tried to initiate communications with
the media host timed out (can be either the master or a media server). This problem
can occur during a backup or restore in either a single or a multiple server
configuration.
Recommended Action: Determine which activity encountered the connection
timeout failure by examining the All Log Entries report for the appropriate time
period. If there are media servers, determine if the timeout occurred between the
master and a media server or if only the master was involved.

NetBackup status code: 203
Message: server backup restore manager’s network is unreachable
Explanation: A process on the master server cannot connect to a particular host
on the network when it tries to initiate communication with the media host. This
problem can occur during a backup or restore in either a single or a multiple server
configuration.
Recommended Action: Determine which activity encountered this failure by
examining the All Log Entries report for the appropriate time frame. If there is
more than one NetBackup server (one or more media servers), determine the
following: if the failure was between the master and a media server or if only the
master server was involved. Run the ping command from one host to another

NetBackup status code: 204
Message: connection refused by server backup restore manager
Explanation: The media host refused a connection on the port number for bpcd.
This error can be encountered during a backup or restore.
RecommendedAction: Run the ping command from one host to another by using
the following combinations:
¦ From the master server, ping the master and all media servers by using the
host names in the storage unit configuration.
¦ From each of the media servers, ping the master server by using the name that
was specified in the NetBackup server list. On a UNIX or Linux server, this
master is the first SERVER entry in the bp.conf file. On a Windows server, the
master is designated on the Servers tab in the MasterServerProperties dialog
box. The following topic shows how to access this dialog box:
See “Using the Host Properties window to access configuration settings” in
the Troubleshooting Guide.

NetBackup status code: 205
Message: cannot connect to server backup restore manager
Explanation: A process on the master server cannot connect to a process on a
host on the network. This error occurs when the process tries to initiate
communication with the server that has the storage unit. This problem can occur
during a backup or restore in either a single or a multiple server configuration.
RecommendedAction: Run the ping command from one host to another by using
the following combinations:
¦ From the master server, ping the master and all media servers by using the
host names in the storage unit configuration.
¦ From each of the media servers, ping the master server by using the name that
is specified in the NetBackup server list. On a UNIX or Linux server, this master
is the first SERVER entry in the bp.conf file. On a Windows server, the master
is designated on the Servers tab in the Master Server Properties dialog box.
See “Using the Host Properties window to access configuration settings” in
the Troubleshooting Guide.

Hope this was helpful.

Thanks,
SQLServerF1 Team
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