Symantec NetBackup status code 13
Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases and provides various features.
Below are some of the NetBackup status error code Status Code 13 which may be received while using the Symantec NetBackup tool.
NetBackup status code: 13
Message: file read failed
Explanation: A read of a file or socket failed.
The possible causes include the following:
■ Anetwork communication problem that occurred on the master server, media
server, or one of the clients.
■ An I/O error that occurred during a read from the file system.
■ Read of an incomplete file or a corrupt file.
■ A socket read failure caused by a network problem or a problem with the
process that writes to the socket.
■ A problem specific to NetBackup Snapshot Client (see recommended actions).
■ The first EV-SQL backup after a NetBackup installation failed.
See the Troubleshooting section of the NetBackup for Enterprise Vault Agent
■ On Windows, the file list that NetBackup generates for the snapshot copy
operation does not have enough information to restore from the tar32 copy.
For example, block number information is not correct because the tar32 copy
is not yet created.
Recommended Action: Do the following, as appropriate:
■ Check the NetBackup Problems report for clues on where andwhythe problem
■ Check that network communication works properly.
See “Resolving network communication problems” in the Troubleshooting
■ For a FlashBackup client, check the /var/adm/messages log for errors like the
Mar 24 01:35:58 bison unix: WARNING: sn_alloccache: cache
/dev/rdsk/c0t2d0s3 full – all snaps using this cache are now
This error indicates that the cache partition is not large enough. If possible,
increase the size of the cache partition. Or, if multiple backups use the same
NetBackup status codes
NetBackup status codes
cache, reduce the number of concurrent backups. To reduce the number,
reschedule some of them or reschedule the entire backup to a time when the
file system is less active.
■ For detailed troubleshooting information, create a debug log directory for the
process that returned this status code. Then retry the operation and check the
resulting debug log.
■ Ensure that the latest service packs for all products and components (SQL,
Exchange, Notes, etc.) have been installed.
■ Ensure that all the network hardware (NICs, hubs, switches, routers, etc.)
throughout the environment are set to full duplex, not half duplex.
■ Check the following items regarding the NICs in your system:
■ Upgrade to the latest NIC drivers throughout the system.
■ Ensure that all NICs are set to full duplex, not half duplex.
See Troubleshooting network interface card performance in the
■ Increase the timeout settings on the NIC.
■ If NIC teaming is implemented, deactivate for testing purposes.
■ Replace the NIC itself on the affected client or server.
■ For NetBackup Snapshot Client, status code 13 may appear in the
The log can indicate the following:
■ The files to back up reside on an IDE drive as opposed to SCSI. The off-host
backup method was set to either NetBackup media server or Third-Party
Copy Device. If you use off-host backup, the disk that contains the client
files must be a SCSI or Fibre Channel device.
If the disk is an IDE drive, you may see the following in the /usr/openv/
get_disk_info: FTL – /var/tmp/caa026fEU disk_inquiry failed.
Errno = 25: Inappropriate ioctl for device
The following listing may appear in the
bpbkar: INF – Processing /var
bpbkar: ERR – get_disk_info() failed, status 13
bpbkar: ERR – tpc_get_disk_info() failed: err 13
NetBackup status codes 47
NetBackup status codes
bpbkar: ERR – bpbkar FATAL exit status = 13: file read failed
bpbkar: INF – EXIT STATUS 13: file read failed
■ The files to back up exist on a file system that is not mounted. The file
system that is specified as the snapshot source must be mounted. If the
snapshot source is not mounted but the mount point is present, NetBackup
may try to take a snapshot of the directory preceding the directory that
was specified as the snapshot source.
■ For the NetBackup media server method, you may need to increase the
client read timeout value. In some environments, NetBackup may require
more read time than the default value allows. If the client read timeout is
insufficient, the backup may fail, which causes this error.
To increase the client read timeout for all clients, in the NetBackup
Administration Console, go to Host Properties > Master Servers >
double-click the master server, then go to Properties > Timeouts. Then
increase the client read timeout.
■ On Windows, refresh the Backup, Archive, and Restore client console and
retry the restore. This action refreshes the file list displayed in the client
console and passes the correct information about the selected files.
Hope this was helpful.
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