Symantec NetBackup Robotic error code 14 to error code 17
Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases, Oracle, MySQL, Sybase, PostGres Databases, flat file backups, etc, and provides various other features.
These status codes are returned if a robotic daemon/process was started from the command line and an error occurs. For example, if the administrator executes the following:
and no robots are configured, the following may be returned:
TL8: No robots are configured
These status codes are also logged to the system log. Usually, robotic daemons/processes are not started from the command line, but are started automatically, as needed, when ltid starts.
Below are some of the NetBackup Robotic error code 14 to error code 17 which may be received while using the Symantec NetBackup tool.
Robot Error status code 14
Message: You must be administrator to execute
Explanation: A robotic process was started under a user account that lacks
Administrator privileges (applies to Windows systems only).
Recommended Action: Allow robotic daemons to be started automatically as
needed by the NetBackup Device Manager service. Ensure that this service starts
from a user account with administrator privilege.
Robot Error status code 16
Message: Devices located in multiple domains
Explanation: A robotic daemon or process encountered an invalid device
configuration. In this configuration, a single logical robot controls drives from
Recommended Action: Display the device configuration using tpconfig -d or
a device configuration interface to see the robotic and the drive information that
is already configured. Ensure that the drive addresses do not span physical
domains. Drives can only be configured in the same robot if they can be used with
media from a single domain. The domain must include a single physical library
or multiple libraries that are connected by a cartridge exchange or pass-through
Robot Error status code 17
Message: Robotic daemon not licensed
Explanation: A robotic daemon or process was started without the required,
current product license, or a required database file was missing or corrupt.
¦ Check product documentation for supported device configurations.
¦ Obtain an additional software license that allows robots of the associated robot
type to be configured. Or, limit the configuration to robot types that current
licensing allows. Check for the existence and permissions of the
external_robotics.txt file in the /usr/openv/share directory (UNIX and
Linux) or in the install_path\NetBackup\share folder (Windows).
Hope this was helpful.
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