Symantec NetBackup Media Manager status code 162 to status code 165

SQLServerF1

Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases, Oracle, MySQL, Sybase, PostGres Databases, flat file backups, etc, and provides various other features. Media Manager software is part of NetBackup which manages the storage devices and removable media.

Below are some of the NetBackup Media Manager status code 162 to status code 165 which may be received while using the Symantec NetBackup tool.

Media Manager status code 162
Message: the global device database device name is invalid
Explanation: An invalid or a missing device name was encountered in a request
to modify the device configuration.
¦ Examine command output, debug logs, and system logs for a more detailed
message on the error.
See “Setting debug logging to a higher level” in the Troubleshooting Guide.
¦ Identify the targeted host. Verify that all Media Manager binaries on that host
are at a compatible version level with other hosts that are part of the
configuration. Update the software version as needed.

Media Manager status code 163
Message: the operation requested has failed
Explanation: The requested operation failed. The reason was not specified.
Recommended Action: This error code may appear for a number of reasons.
Examinecommandoutput, debug logs, and system logs for a more detailed message
on the error.
See “Setting debug logging to a higher level” in the Troubleshooting Guide.

Media Manager status code 164
Message: the robotic daemon returned an invalid volume GUID
Explanation: An invalid RSM GUID was returned from the RSM API. (RSM is the
Microsoft Removable Storage Manager. GUID is a Global Unique Identifier.)
¦ Examine the system’s application log, the Removable Storage system interface,
and the daemon and reqlib debug logs for a more detailed message on the
error.
See “Setting debug logging to a higher level” in the Troubleshooting Guide.
¦ Retry the operation and examine the logs. From the daemon debug log file,
determine the media ID that has the invalid RSM GUID.
¦ Make sure that the software components are compatible.

Media Manager status code 165
Message: Evaluation period expired. Go to www.symantec.com to order this
product.
Explanation: The NetBackup evaluation software has expired.
See the address in the message or www.symantec.com/enterprise/ for ordering
information.
Recommended Action: Obtain a licensed copy of NetBackup.

Hope this was helpful.

Thanks,
SQLServerF1 Team
In-Depth Blogs on SQL Server, Information about NetBackup Media Manager status code for SQL Server, Oracle, MySQL, Sybase, Postgres, etc on Windows and Linux Operating Systems.

 

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