Symantec NetBackup Device management status code 16 to status code 20


Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases, Oracle, MySQL, Sybase, PostGres Databases, flat file backups, etc, and provides various other features. These status codes appear in exit status and command output for the ltid,
tpclean, tpreq, and tpunmount commands, and in system or debug logs. Programs
that call those commands, such as media and device management user interfaces
and the vmoprcmd command also presented these codes.

Below are some of the NetBackup Device management status code 16 to status code 20 which may be received while using the Symantec NetBackup tool.

Device management status code 16
Message: No mount pending for given mount index
Explanation: Anattempt was made to retrieve information about a pending mount
request, but no such pending mount request was found.
RecommendedAction: Use a device monitor interface or consult application logs
to see whether the request was completed or canceled. Requests to retrieve
information for pending mount requests are valid only when the mount request
is ongoing.

Device management status code 17
Message: Drive does not support pending request density
Explanation: A drive was selected that has a drive type which is not compatible
with the requested density.
¦ Allow the drive selection to be determined automatically.
¦ When you select the drive manually, check the device configuration and the
valid density table (available in the tpreq man page or command description).
Then specify a drive that is compatible with the requested density.

Device management status code 19
Message: Only the administrative user can perform the requested operation
Explanation: Either an attempt was made to stop ltid (the Media Manager device
daemon onUNIXand Linux or the NetBackup Device Manager service on Windows).
Or the tpclean command was called, but the user was not root (UNIX and Linux)
or the administrator (Windows).
RecommendedAction: If appropriate, give the user or the process administrator
privileges on Windows or root privileges on UNIX and Linux and retry the

Device management status code 20
Message: Cannot stop device daemon with tapes assigned
Explanation: An attempt was made to stop ltid, but media is currently mounted
and assigned. (ltid is the Media Manager device daemon on UNIX and Linux or
the NetBackup Device Manager service on Windows.)
Recommended Action: Halt all jobs referencing media, unmount all media, and
stop all applications from using Media Manager before trying to stop ltid. If
unable to unmount media through the application interface, check for the existence
and permissions of the .ltisymlinks file in the /usr/openv/volmgr/misc
directory or in the install_path\Volmgr\misc folder. Initiate tpunmount
filename for each line in the .ltisymlinks file, where filename specifies the
contents of a line in that file. For example, on UNIX and Linux, the command may
look like the following:
tpunmount /usr/openv/netbackup/db/media/tpreq/A00001

Hope this was helpful.

SQLServerF1 Team
In-Depth Blogs on SQL Server, Information about NetBackup Device management status code for SQL Server, Oracle, MySQL, Sybase, Postgres, etc on Windows and Linux Operating Systems.


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