Symantec NetBackup Device management status code 12 to status code 15

SQLServerF1

Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases, Oracle, MySQL, Sybase, PostGres Databases, flat file backups, etc, and provides various other features. These status codes appear in exit status and command output for the ltid,
tpclean, tpreq, and tpunmount commands, and in system or debug logs. Programs
that call those commands, such as media and device management user interfaces
and the vmoprcmd command also presented these codes.

Below are some of the NetBackup Device management status code 12 to status code 15 which may be received while using the Symantec NetBackup tool.

Device management status code 12
Message: Invalid Operator
Explanation: An internal list of operators could not be obtained.
Recommended Action: This error is an unexpected internal error. Stop and
restart ltid (the Media Manager device daemon on UNIX and Linux or the
NetBackup Device Manager service on Windows).

Device management status code 13
Message: Error in IPC SHMGET call
Explanation: A process was unable to get a shared memory identifier associated
with a segment of shared memory that ltid maintains. (ltid is the Media Manager
device daemon on UNIX and Linux or the NetBackup Device Manager service on
Windows.)
¦ Examine command output, debug logs, and system logs for a more detailed
message on the error.
See “Setting debug logging to a higher level” in the Troubleshooting Guide.
¦ On UNIX and Linux servers, gather output from the ipcs -a command to see
what resources are currently in use.

Device management status code 14
Message: Error in IPC SHMAT call
Explanation: Aprocess was unable to attach a shared memory segment that ltid
maintains. (ltid is the Media Manager device daemon on UNIX and Linux or the
NetBackup Device Manager service on Windows.)
¦ Examine command output, debug logs, and system logs for a more detailed
message on the error.
See “Setting debug logging to a higher level” in the Troubleshooting Guide.
¦ On UNIX and Linux servers, gather the output of the ipcs -a command to see
what resources are currently in use.

Device management status code 15
Message: The drive is DOWN
Explanation: An attempt was made to mount media on a drive or to reserve a
shared drive that was logically configured to the DOWN state.
¦ Examine command output, debug logs, and system logs for a more detailed
message on the error.
See “Setting debug logging to a higher level” in the Troubleshooting Guide.
¦ Check the application log files (such as the bptm log) to see why the drive may
have been configured DOWN.
¦ Check the integrity of the drive, drive path, and media.

Hope this was helpful.

Thanks,
SQLServerF1 Team
In-Depth Blogs on SQL Server, Information about NetBackup Device management status code for SQL Server, Oracle, MySQL, Sybase, Postgres, etc on Windows and Linux Operating Systems.

 

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