Symantec NetBackup Device configuration status code 0 to status code 3


Symantec NetBackup product is a backup and recovery product designed for enterprise users. Symantec NetBackup tool can be used to perform backups of SQL Server databases, Oracle, MySQL, Sybase, PostGres Databases, flat file backups, etc, and provides various other features. Device configuration status codes appear in exit status and command output for the tpconfig and the tpautoconf commands, and in system or debug logs. Programs that call tpconfig and tpautoconf, such as media and device management user interfaces and the vmoprcmd command, also present these codes.

Below are some of the NetBackup Device configuration status code 0 to status code 3 which may be received while using the Symantec NetBackup tool.

Device configuration status code 0
Message: Success
Explanation: A requested operation was successfully completed.
Recommended Action: None.

Device configuration status code 1
Message: Cannot execute command, permission denied
Explanation: A user or process that did not have root privileges (on UNIX and
Linux) or administrator privileges (on Windows) started the process. Or theEMM
server name cannot be set.
¦ If appropriate, give the user or the process administrator privileges (on
Windows) or root privileges (on UNIX and Linux) and reissue the device
configuration request.
¦ Establish a common EMM server name as follows:
¦ Run tpautoconf -get_gdbhost on other hosts.
¦ Set the EMM server name with
tpautoconf -set_gdbhost host_name
where host_name is the host name returned by tpautoconf -get_gdbhost.

Device configuration status code 2
Message: The device_mappings file has invalid license info
The problem concerns one of the following files:
/usr/openv/share/device_mappings.txt (UNIX and Linux) or
install_path\VERITAS\NetBackup\share\device_mappings.txt (Windows).
¦ The file does not exist.
¦ The file is for a different version of NetBackup. You can find what version it
is for by reading the header in the file.
¦ The file has a corrupted licensing digest.
RecommendedAction: Download the latest device mapping file from the following

Device configuration status code 3
Message: Could not get hostname
Explanation: An attempt to look up the host name for this host failed.
¦ Examine command output, debug logs, and system logs for a more detailed
message on the error.
See “Setting debug logging to a higher level” in the Troubleshooting Guide.
¦ Verify that the host name is resolvable.

Hope this was helpful.

SQLServerF1 Team
In-Depth Blogs on SQL Server, Information about NetBackup Device configuration status code for SQL Server, Oracle, MySQL, Sybase, Postgres, etc on Windows and Linux Operating Systems.


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